Customer services

Return Policy

 
For all e-commerce and boutique returns

For all e-commerce purchase

You have 15 days from the reception of your order to ask for an exchange or a reimbursement.  We will only accept merchandize that has never been worn and that is returned in its original packaging.As soon as we receive your parcel we will check to make sure that the shoes and/or heels are in perfect condition. If this is the case we will be able to propose an exchange or reimbursement on the returned articles. The shipping fees will not be re-funded nor will TANYA HEATH Paris cover the return fees.If however you are returning an article with a defect, TANYA HEATH Paris will cover the return shipping fees. All articles purchased on  (www.tanyaheath.com) should be sent back to the Paris boutique at  (22 rue du Dragon, 75006 Paris). Please do not send merchandise to any other TANYA HEATH Paris boutique

For boutique returns

You have 15 days from the purchase date of your shoes and or heels to ask for an exchange or re-imbursement. TANYA HEATH Paris will only accept merchandize that has never been worn. Please return merchandize only to the boutique where the original purchase was made.

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