For daily upkeep of your heels TANYA HEATH Paris recommends the following:
• Painted heels can be run under water and gently wiped to keep them clean.
• Be very careful with your leather wrapped heels: we recommend storing them in their pouches and not wearing them out in the mud.
• Avoid walking on grills, abrasive surfaces and splashing in puddles, even if your model is waterproof.
• Don’t hesitate to use commercial sprays to waterproof your shoes and leather heels.
• When travelling always pack your heels in the TANYA HEATH Paris dust bag that we provide in the box.
Our heels fit every shoes. Please be sure to choose the heel size corresponding to your shoe size. The shoes can't be worn without a heel.
TANYA HEATH Paris ships worldwide. Shipping fees depend on where you live and which delivery service you choose.
For most of the destinations we offer standard delivery and express delivery.
For standard delivery we have selected the least expensive option to get your parcel to where you live. Standard deliveries can take up to 5 business days to leave our Paris offices. Express deliveries will be shipped no later than 2 working days after receiving your order and we will choose the fastest delivery option to your destination.
Your shipping fee depends on which country you live in and we have 6 zones.
Please note. The shipping cost does not include duty and taxes which are determined locally. Depending on where you live you may have to pay duty and taxes when your parcel is delivered. Duty and tax is determined by your country and is beyond the control of TANYA HEATH Paris.
We will send you a confirmation email and a delivery tracking number when your order is shipped. You can find a recapitulative of this information by logging on to you TANYA HEATH Paris account.
For all e-commerce purchase
You have 15 days from the reception of your order to ask for an exchange or a reimbursement. We will only accept merchandize that has never been worn and that is returned in its original packaging.
As soon as we receive your parcel we will check to make sure that the shoes and/or heels are in perfect condition. If this is the case we will be able to propose an exchange or reimbursement on the returned articles. The shipping fees will not be re-funded nor will TANYA HEATH Paris cover the return fees.
If however you are returning an article with a defect, TANYA HEATH Paris will cover the return shipping fees. All articles purchased on www.tanyaheath.com should be sent back to the Paris boutique at (22 rue du Dragon, 75006 Paris). Please do not send merchandise to any other TANYA HEATH Paris boutique.
For boutique returns
You have 15 days from the purchase date of your shoes and or heels to ask for an exchange or re-imbursement. TANYA HEATH Paris will only accept merchandize that has never been worn. Please return merchandize only to the boutique where the original purchase was made.